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Return and Exchange Policy

You may return or exchange merchandise purchased from us with the original tags still on within 5 days of receiving your order.

In order to return an item, you will need a Return Authorization Number (RAN). Follow these steps to receive one:
  1. Fill out and submit a Return Authorization form.
  2. After reviewing your request, we will contact you (by phone or e-mail) and provide you with a Return Authorization Number.
  3. This number must be written on the outside of the package. Packages without a Return Authorization number will be refused
 
Note that all Return Authorization requests submitted after 5 days of receiving your order will be denied.

Within 5 days of receiving your order, you may:
 
  • EXCHANGE for any other size, color, and/or style. There will be a 15% restocking fee.
  • RETURN for any reason for full store credit. As an industry standard, we have a no-refund, store credit-only policy.
 
 
If you have any questions about your order or the shipping policy, please feel free to contact us by phone at 1-800-622-4272 or by email at CreativeTouch_support@ibongo.com.